Orders placed by 10 am PST typically ship the same day, however, this is not guaranteed. Orders are shipped Monday – Friday and usually arrive within 1-3 business days but can take up to 5 business days depending on the destination state.
We offer UPS and FedEx Ground on our website. If you need expedited shipping, please contact us at 707-237-3498 or email@example.com.
It is a federal law that someone 21 or older be available to sign for the delivery. We recommend shipping to a business address or an address where an adult will be available to sign.
If you are purchasing non-wine items only, those will also require an adult signature because all packaging is manufactured with an Adult Signature requirement on the containers themselves. Thank you for your understanding.
Wine Shipping Restrictions
Due to state laws, we are only able to ship wine to states that allow direct shipment. Some states impose limits on the amount of wine any particular adult may receive by direct shipment. To ensure that you are able to order wine for direct shipment from our website, please review the specific state requirements for your state by clicking here.
States we cannot ship to Arkansas (AR), Delaware (DE), Indiana (IN), Louisiana (LA), Mississippi (MS), Montana (MT) New Jersey(NJ), Rhode Island(RI)
Sending Wine to Another Address
You are welcome to place orders and send them to another address either as gifts or while you’re traveling or vacationing. Simply log in to your account and enter the shipping address you wish to send the order to during checkout.
If you’re sending a gift, you will have the option to add a gift message during checkout.
You are also able to set a future ship date during checkout for any purchases.
When shipments are returned due to 3 unsuccessful delivery attempts, incorrect or missing addresses, or other reasons that are not the fault of Sonoma-Cutrer Vineyards or the carrier, there will be an additional fee to reship the package.
Additionally, when a refund is requested for a returned package, only the contents of the package are refunded. The original shipping fees are not included unless the package was returned due to an error on behalf of Sonoma-Cutrer or the carrier.
Temperature Controlled Shipping
We offer ice packs to help keep your wine cool. Ice packs are effective for approximately 48 hours in transit. Therefore, we recommend placing your order on Wednesdays by 10 am PST when adding an ice pack to your order. Depending on the destination state, you may need to upgrade to 2nd Day Air for shipping to ensure your ice pack remains effective through delivery.
You may add ice packs to your order here. However, to find out if you need to upgrade to 2nd Day Air shipping, please contact us directly at 707-237-3498 or firstname.lastname@example.org.
Returns & Exchanges of Product
Merchandise returns or exchanges must be made within 30 days from the date of purchase. No returns or exchanges may be made after 30 days. For purchases made in our Tasting Room, the original receipt is required.
Apparel must be unwashed, unworn, and have the manufacturer’s tags attached.
It is the customer’s responsibility to facilitate the return for refund or exchange at their own expense unless the item is damaged or defective. Items may be subject to a 15% restocking fee.
For damaged or defective wines, please contact us directly at 707-237-3498 or email@example.com so we may assist you.
Club Cutrer members enjoy annual club releases of exclusive winery only and winemaker selections in Winter/February, Spring/May, and Fall/October.
Club Cutrer members will receive an email two weeks prior to the seasonal club release with the selected wines, pricing, and important dates. Members will have two weeks to make changes, including customizing their wines through their online account. If no changes are made, the standard selections will be processed to your credit card on file.
For detailed information on Club Cutrer seasonal wine releases and important dates, click here.
Manage Your Club Deliveries
We encourage our Club Cutrer members to enroll in UPS My Choice! This is a service that allows you to receive delivery alerts as well as reroute your packages to another address or have your package held for future delivery if you’re not available.
Gain access to rare vintages, the Winemaker's Release Collection, VIP events and more! Members receive up to 30% off all wine purchases.Become a Member
Please do not share or forward this content to anyone under the legal drinking age.
Please Enjoy Our Wines Responsibly.
Sonoma-Cutrer Vineyards, Windsor, CA
SONOMA-CUTRER is a registered traedemark.© 2023 Sonoma-Cutrer Vineyards. All rights reserved.
To find out more about responsible consumption,
visit Responsibility.org and OurThinkingAboutDrinking.com. See Nutritional Information.
All other trademarks and trade names are properties of their respective owners.
Please do not share or forward this content with anyone under the legal drinking age.
LAST UPDATED: 5 December 2017
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You agree not to:
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7.1 Forums: Company may offer features through the Website that enable you to post information, photographs and other materials and images publicly (collectively referred to herein as "Forums"). All of the rules of conduct described in Section 6 above apply to the Forums. Additionally, without Company's express prior written consent, you may not use the Forums for any commercial purposes, including the promotion or advertisement of any goods, services or opportunities, and you may not use the Forums to solicit other Website visitors or users to visit or become members of, subscribe to or register with any commercial online service or other organization.
7.2 Reviews: We may also enable you to submit a product review (“Review”). To write a review you must have purchased a product using a valid method of payment. When you submit or make available any information, photographs or other materials and images through the Forums or otherwise through the Website (" Review"), you acknowledge and agree that those Reviews, may be made available to the general public, and may be used by Company without restriction. The review must be your own original opinion and writing and must not infringe the rights of any third party.
We would like to hear your honest opinion regarding our products. To help other customers, when submitting a Review, please explain what you liked or didn’t like about the product you purchased and explain why you gave the product the rating you awarded. We will publish all reviews, even critical ones, however we reserve the right, at our sole discretion, to edit any Review and to choose to include or not include such Review in the Website. We may reject or remove a review if:
• The review does not comply with the rules of conduct in section 6 above;
• The review relates to a product that you have not purchased;
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• The review concerns product availability, quality or other concerns that should be addressed with our customer service team; or
• There are unusually high numbers of reviews for a product posted in a short period of time, or where the review appears to be paid for, incentivised or otherwise not legitimate.
7.3 The Forums and Reviews include the opinions, statements and other content of third parties. We are not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements or other materials made available by third parties through the Forums or otherwise through the Website are those of such third parties and not of Company, and Company does not endorse any such opinions, statements or materials. We may remove objectionable statements or other content from the Website at any time if we deem removal to be warranted. Please understand that removal or editing of any Submission or other materials may not occur immediately.
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Except as otherwise expressly stated by Company on the Website, Company is not affiliated or associated with operators of any third party websites that link to or are linked from the Website. Company expressly disclaims any responsibility for the accuracy, content, or availability of information found on third party websites that link to or are linked from the Website. We cannot ensure your satisfaction with any products or services that are available through any third party site that links to or is linked from the Website because these third party sites are owned and operated by independent entities. We do not endorse any of the products or services, nor have we taken any steps to confirm the accuracy or reliability of any of the information, made available through any third party sites. We make no representations or warranties as to the security of any information (including without limitation credit card or other payment card and other personal information) that you may provide or be requested to provide to any third party, whether through such a third party site or otherwise.
YOU AGREE THAT YOUR USE OF THIRD PARTY SITES AND RESOURCES AND ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, SERVICES, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH SITES AND RESOURCES IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES AND RESOURCES.
Company shall have the right, at any time and at its sole discretion, to block links to the Website through technological or other means without prior notice.
While the Company endeavors to ensure that the information on the Website is correct, the Company does not warrant the accuracy and completeness of the material on the Website. The Company may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and the Company makes no commitment to update such material. To the maximum extent permitted by law, the Company provides you with the Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law).
If you become aware of any unauthorized third party alteration to the Website, contact us per instructions found in Section 16 (Contacting Us) with a description of the material(s) at issue and the URL or location on the applicable Website where such material(s) appear.
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13. Termination and Enforcement.
14. Governing Law.
16. Contacting Us.
© 2017 Brown-Forman Corporation. All Rights Reserved.
LAST UPDATED: 16 March 2018
Whenever you access our products or services or interact with us in other ways, Brown-Forman Corporation and its affiliated companies (“Brown-Forman”) collect and use (process) information about you (referred to as your “personal information”). This notice describes how we collect personal information and how we use, share and protect it. It also explains your rights regarding your personal information and how you can contact us.
Since this notice contains important information, we encourage you to read it. Please use the links to access detailed information. If anything is not clear, please contact us via email at Privacy@b-f.com.
In this privacy notice we describe:
WHO COLLECTS YOUR PERSONAL INFORMATION
Brown-Forman is a group of companies, headed by Brown-Forman Corporation in the United States and with local entities throughout the world. Which of the Brown-Forman companies is responsible for collecting and processing your personal information depends on how you interact with us and where you are located in the world.
Please review the country specific information for the name and contact information of the relevant Brown-Forman entity as well as additional information relevant to each country. Whenever we refer to “we” or “us” in this notice we mean the relevant Brown-Forman entity.
INFORMATION THAT WE COLLECT
In order to make our services available to you, or to meet a legal obligation, we need to collect and use certain personal information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of this information we collect directly from you either in person or via a website, application or social media. We also collect personal information about you from other sources.
When we receive personal information about you from different sources, we may combine or link that information. Linking different sources of information enables us to provide a better customer support service when you contact us and to provide you with personalized services, content and marketing.
Please click on the links to learn more:
We collect personal information when you:
We collect personal information from you, which might include:
We also collect personal information from other sources:
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for legitimate business purposes as described further below. Please click on the links to learn more.
Providing access to our services:
We may use your personal information to provide you with the functionality of our services, events and mobile applications, such as by arranging access to a registered account. We may also use personal information to send you administrative information, such as changes in our terms, conditions and policies. We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
Administering prize promotions, offers and events:
We may conduct prize promotions, contests and other promotional offers. If you participate, we will use your information to administrate such promotions and offers. If you are lucky enough to win, we might ask you for further information so that we can provide your prize and we will ask you to provide a copy of your photographic ID so that we can verify that you are of legal purchase age and, if required, to satisfy eligibility requirements. Some of these promotions have additional rules containing information about how we will use and disclose your personal information. We use this information to manage our contractual relationship with you.
If you contact us, or we contact you, we will use your personal information such as your purchase information and contact history for the purpose of providing you with assistance, handling enquiries and complaints. We will engage in these activities to manage our contractual relationship with you, for our legitimate business reasons and/or to comply with a legal obligation.
Processing your order:
We use information about you to process your orders (including to determine that you meet the legal purchase age in your country), to take payment for items you have purchased from us, to dispatch items you have purchased or to process a return or request for a refund. We may also use your data to protect against or identify possible fraudulent transactions. We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
Sending you information about our (and third parties') products and services:
Where you have asked to receive marketing communications from us, we may send you information about our products, newsletters, promotions, offers or other information that we think might be of interest to you. We use personal information to send you marketing communications. You also may receive marketing communications from Brown-Forman if you have consented to receive alcohol marketing messages from an approved third-party partner. We will engage in these communications either because we have a legitimate interest or with your consent.
If you decide to opt-out from marketing messages, you may opt-out by clicking here.
We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing communications from us, we may still send you important administrative messages, from which you cannot opt-out.
Our business purposes
We use the personal information we hold about you to accomplish our business purposes, including:
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.
Personalizing our services:
We may analyze personal information collected for business reporting and providing personalized services, including: (i) to analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our services; (ii) to better understand you, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests; and (iii) to better understand your preferences so that we can deliver content via our services that we believe will be relevant and interesting to you. When you use one of our online stores, we will collect information from you during the checkout process. If you do not complete your purchase but ask us to save your basket, we will send you a follow-up email with a reminder of its contents. We may also use your information to provide personalized content and recommendations when we send you information about your purchases. We will provide personalized services either with your consent or because we have a legitimate interest.
We may use information collected from monitoring our websites, online services and emails to protect you, our employees and our partners. This information may be passed to the police or to other appropriate authorities. We will engage in these activities to comply with a legal obligation or because we have a legitimate interest.
HOW WE SHARE PERSONAL INFORMATION
We share your personal information with your consent or as necessary to complete any transaction or provide any service you have requested. We do not share personal information with unaffiliated third parties at this time. The following are categories of recipients with whom we might share your data. Please click the links to learn more.
Other companies within the Brown-Forman Group:
Third party service providers:
We use third party service providers to process personal information on our behalf. These may include the provision of customer support, web hosting providers, customer data management and list enhancement companies, agencies that run our prize promotions, companies that fill product orders or coordinate mailings, delivery companies, payment processors, data analysis firms and email service providers. We seek to use service providers who are able to provide appropriate data privacy and security standards.
When you share personal information:
Business transactions, legal reasons and law enforcement:
We have a legitimate interest in disclosing or transferring your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring entity and its advisors.
We may also disclose personal information to comply with legal obligations (such as paying taxes); to respond to requests from government or other public authorities; to protect the rights, privacy, safety or property of Brown-Forman, you or others; and to permit us to pursue available remedies or limit the damages that we may sustain. These legal obligations and government requests can include laws and authorities outside your country of residence.
OTHER INFORMATION WE COLLECT
We and our service providers also may collect other information that does not reveal your specific identity or does not directly relate to an identifiable individual (referred to as “other information”). This may include:
If we are required to treat other information as personal information under applicable law, then we may use and disclose it for the purposes for which we use and disclose personal information detailed in this Policy.
Other information may be collected in a variety of ways, including:
We and our service providers may also use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") in connection with some Website pages and HTML-formatted e-mail messages to, among other things, compile aggregate statistics about Website usage and response rates. A Pixel Tag is an electronic image, often a single pixel (1x1) that is ordinarily not visible to Website visitors and may be associated with Cookies on the visitors’ hard drives. When used in HTML-formatted e-mail messages, Pixel Tags can tell the sender whether and when the e-mail has been opened.
We may collect the physical location of your device if you use a location-based service. Before this information is collected, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.
USES AND DISCLOSURES OF OTHER INFORMATION
We may use and disclose other information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine other information with personal information. In those instances we will treat the combined information as personal information while it is combined.
YOUR RIGHTS TO YOUR PERSONAL INFORMATION
You may request to access, correct or remove your personal information. You also may request to receive an electronic copy of your personal information to transmit it to another company (to the extent this right to data portability is provided by applicable law). In each case, we may require you to prove your identity and/or provide further information in order to identify your information. We will respond to your requests consistent with applicable law. Please click the links to learn more.
Accessing your personal information
You may ask to see what information we hold about you and to receive an explanation about how we process your data by using the “contact us” form.
Correcting your personal information
If we hold personal information about you that is incorrect, you have the right to tell us that it is incorrect and ask us to amend it. We will do this consistent with applicable law. If you would like to correct your personal information, please send an email to [Privacy@b-f.com].
Removing your personal information
You may ask us to remove or delete your personal information from our database. If you do not want to receive promotional emails, please click here. If you wish to have your personal information removed from our database, please send an email to [Privacy@b-f.com].
You may ask us to port your personal information from our database, please send an email to [Privacy@b-f.com].
OTHER IMPORTANT INFORMATION
We take the security of your information very seriously. This section outlines our technology practices to keep your information protected. Please click the links to learn more.
How we protect your information
We use various security measures and tools, such as firewalls, to help protect against the loss, misuse and alteration of the personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive personal information.
How we retain your personal information
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods for payment card information and age-verification information include:
· The length of time we have an ongoing relationship with you and provide the services to you (for example, for as long as you have an account with us or keep using the services);
· Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
· Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
International transfers of your personal information
We may transfer your information to Brown-Forman Corporation in the United States and to other service providers who may be located outside of the European Economic Area (EEA). In these circumstances we take measures to ensure that your information is protected, this includes putting in place contracts with the recipients of your information to ensure that they provide adequate protection for your information. You may obtain a copy of these measures by contacting [Privacy@b-f.com].
In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.
Access to services by individuals who are underage
Our services are not directed to individuals who are under the legal age to purchase alcohol, and we do not knowingly collect personal information from such individuals.
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use Brown-Forman services and other websites or online services.
Sensitive personal information
we ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services or otherwise to us.
850 Dixie Highway
Louisville, KY, USA 40210
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
ADDITIONAL INFORMATION FOR INDIVIDUALS IN THE EEA
If you are located in the EEA, you also may:
© 2018 Brown-Forman Corporation. All Rights Reserved.
The information included in this section is specific to our products and services in the United States.
There are several ways you can communicate with us. Our email address is Privacy@b-f.com. If you prefer to contact us in writing, please use the mailing address below:
Privacy Officer, c/o Brown-Forman Corporation, 850 Dixie Highway, Louisville, KY 40210 USA
©2018 Brown-Forman Corporation. All Rights Reserved.